Return Policy - Modern CJ Systems
Effective Date: January 1, 2026
We stand behind the parts we sell. If something isn't right, we'll work through it - but returns need to follow a clear process to get handled correctly.
General Return Requirements
To request a return, contact us at connect@moderncjsystems.com within 60 days of delivery. Include your order number, the part number, and the reason for return. We'll review your request and provide return instructions including the correct return address.
Do not ship items back without receiving return instructions from us first.
To qualify for a return, products must meet all of the following:
- New, unused, and uninstalled
- No signs of wear, damage, or installation
- Returned in original, undamaged manufacturer packaging
Opened, installed, or used products are not eligible for return.
Return Shipping Costs
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable unless we sent the wrong item or the product arrived defective.
Shipping Errors
Inspect your shipment immediately on delivery. Shipping discrepancies or incorrect items must be reported within 5 business days of delivery.
To report an issue, email connect@moderncjsystems.com with:
- Photos of the item received
- Photos of the packaging labels and part numbers
- Your order number
Modern CJ does not reimburse installation costs, labor, or vehicle downtime.
Fitment Responsibility
Verify correct part numbers and vehicle fitment before installation. If you have questions before ordering, contact us first - it's easier to get the right part than to deal with a return.
Non-Returnable Items
The following are final sale and not eligible for return:
- Clearance or discontinued products
- Special orders
- Partial kits
- Electronic products (except unopened items within 60 days, or items received damaged/defective)
- Programmers and calibrators
- Mounted tires or wheels
Defective Items & Warranty
Products that arrive non-functional may qualify as defective. Contact us within 5 business days of delivery with photos and your order number.
Products that fail after installation may qualify for manufacturer warranty consideration. Most products carry manufacturer warranties - not a direct Modern CJ warranty. We'll help facilitate the claim, but warranty coverage is determined by the manufacturer.
Modern CJ is not responsible for labor, installation, towing, storage, or incidental costs related to a defective part.
Credits & Refunds
Once a return is received and approved, credit is issued to the original payment method. Allow up to 10 business days for inspection and processing. Refund timing may vary depending on your financial institution.
Contact
For return requests or order issues: